Q: How can I be certain that my copy of Microsoft Office is legitimate?Ī: Microsoft Keys encourages all customers to register their email address with their specific Microsoft Product Key through the Microsoft online activation to ensure verification and tracking of their authentic software. You will also receive a download link in a confirmation email to the email address provided. Q: How soon after purchase will I receive my software?Ī: As soon as your payment has been successfully processed you will be able to instantly download your software from the order confirmation page. Your software will be sent within minutes to the email address provided during the order process. Microsoft Keys will not dispatch and physical DVD or CD. Please contact us by email at to arrange a refund/replacement.Ī: A digital download is described as a product which will be delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately. Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account. Microsoft Keys will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer, you can also return your purchased software within 30 days if the software remains none downloaded for a full refund. To ensure that our customers are satisfied with the product(s) they order, we offer a 30-day money-back guarantee, if the download wasn't attempted,
Microsoft Keys strives to provide our customers with superior assistance in regard to our return services. We cannot issue a refund if a customer has purchased the wrong product.Įxample: A customer purchases a windows software package for a Mac machine. We cannot add the software package to our stock if an activation has been completed or attempted.
Once a purchased software package has been activated or an activation has been attempted through the Microsoft site the package becomes none refundable.
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